Do you take credit cards?
Yes, all of them.
Do you take cash, checks, counter checks, wire transfers, IOU’s, promissory notes, barter, exchange, my art or my unborn children?
We do take cash and wire transfers. The rest no, we’re strictly 21st century when it comes to being paid.
Do you have a way I can pay online?
Yup we can send you an online payment link, it is processed by Payal but you do not need a Paypal account to make a payment.
Do you give discounts to artists?
The vast majority of our clients are artists. So take that as a yes (as in all of our discounts are for artists!) otherwise just not on an individual basis as it would be unfair to everyone else.
Would you sponsor my show?
Generally speaking no but we have sponsored open studios and a series of Exhibitions at ROOT studios. Before asking us do so please seriously consider what the incentive may be for us to help with your event or show.
I cant seem to get Paypal to accept my payment to you. What gives?
Paypal are not much of a pal when it comes to getting paid, they can make it unnecessarily difficult. If you already have an account with them but choose not to use it that is OK but if you attempt to use a card that has been associated with a Paypal account then they will not permit it and demand that you use their account. In this instance please use a different card. Alternatively if you wish to send a large amount such as $4000 or above Paypal seem to be unreliable and will just refuse to process the payment without giving any indication. We recommend for larger amount that you make a wire transfer or ACH payment. We’ll be happy to send you our bank details.
We’re a large company and our payments are handled by our accounts department who will send you payment in a few days/weeks, is that OK?
Sorry but we prefer not. We operate on a retail basis and it’s just like buying from a store. We don’t accept delayed payments, we require settlement of the invoice on collection or delivery. Please use a company credit or debit card to settle the amount in person or online as soon as it is picked up or delivered and we don’t ever accept checks.
I want to pick it up now but I cant pay you straight away. Can you put it on my account?
We don’t offer accounts, credit or terms of any kind.
I want to pick it up now but I cant pay you straight away. Can my friend/spouse/parent/gallerist/guardian angel pay you by phone?
We’ll be happy to send them the invoice and a payment link where they can pay the amount online.
Can I send you/call you with my credit card number?
Please don’t it’s very insecure to send credit card details through the internet or over the phone. This is why we have the online payment page. It’s as easy as buying anything online and we’ll be happy to send you the payment link.
Do you keep my credit card details? Or: Can you just charge this to the card I gave you last time?
No. All payments are processed through a payment processing company and we never even see your credit card details.